Pune’s Digital Leap: 70% of Property Taxes Paid Online as City Jumps into Modern Payments
Mrudula Narale,
Pune is experiencing an incredible transformation in the manner in which residents are paying their property taxes, as almost 70% of payments are now being made online, as per recent statistics from the Pune Municipal Corporation (PMC). This growth in online payments, amounting to over Rs 290.72 crore from over two lakh taxpayers, indicates the city’s increased adoption of technology and the PMC’s efforts to go digital in civic services. With Pune becoming a hub of sorts for the digital world, this is a major move towards making tax collection easy and effortless for citizens.
Between April 1, 2025, and mid-May, the PMC saw a significant spike in online payment of property tax, with nearly 1.4 lakh of two lakh taxpayers paying by digital mode. These transactions have made it easy through easy-to-use interfaces like PhonePe, Google Pay, and Paytm, making the payment process easy, so people can pay their dues from home. The remaining 30% of taxes was also paid in cash at specific municipal collection counters, but the prevalence of digital payments highlights the success of the PMC’s initiative to encourage modern payment methods.
The civic administration has made a concerted effort to make online payments efficient and convenient. By integrating multiple digital payment modes and providing a facility for early payments with incentives, the PMC has motivated taxpayers to use these efficient means. The digitalized online process dispenses with the necessity of physical trips to urban municipality offices, eliminating lines and expediting time for citizens. The PMC has also transitioned from the conventional paper-based tax invoices to electronic release through email and SMS, shaving postage expenses as well as reducing timelines. The move to electronic communication has also maximized the tax collection process by making it quicker as well as more eco-friendly.
To facilitate this digitalization, the PMC has taken steps such as timely reminders through SMS and simple payment portals. These measures have caught taxpayers’ attention, as seen from the large number of taxpayers who prefer online payments. The city’s initiative in curbing the usage of physical modes of payment is consistent with its larger vision of modernizing civic services. With more residents becoming comfortable with online platforms, the PMC expects property tax collection to go completely online over the next few years, further increasing efficiency and transparency.
Pune’s adoption of online tax payments is part of a wider pattern of technological uptake throughout the city. With so large a share of its citizenry now used to making online payments, the PMC is well placed to ride this wave, and set an example for other cities to emulate. This digital drive not only underpins the civic body’s revenue base but also makes it easier for citizens to engage with civic life, setting Pune on the path to becoming a wiser, better-connected city.
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