Cash-Only Chaos: Pune’s Bus Depots Stuck in the Past as Passengers Demand Digital Payments
Despite Pune’s rapid digital growth, major bus depots like Swargate still demand cash-only payments, causing commuter frustration. With no digital options or nearby ATMs, passengers face unnecessary inconvenience. While private buses embrace technology, the public system lags behind—raising questions about outdated practices and unmet promises by authorities.
Mrudula Narale
Pune, April 21, 2025 – In an era where even street vendors and tea stalls accept UPI payments, Maharashtra’s largest public transport system is still forcing passengers to scramble for cash. At Pune’s bustling Swargate bus depot—a key transit hub—frustrated commuters face an outdated system where digital payments remain a distant dream.
The Cash Crunch Dilemma
Passengers booking tickets in advance have no choice but to pay in cash, a policy that feels archaic in a tech-savvy city like Pune. With no ATMs nearby, many are forced to rush around searching for cash, turning what should be a simple transaction into an unnecessary hassle. The situation is no better at other major depots like Deccan, where online payment options are similarly absent.
Reservation Woes and Overbooked Buses
Adding to the frustration, travelers complain that buses are often fully reserved, leaving no seats for last-minute passengers—especially those traveling for emergencies. Many argue that a few seats should always be kept open for such situations, but the current system offers no flexibility.
Private Buses Lead, Public Transport Lags
While private bus operators provide multiple payment options, including UPI and online bookings, the state-run transport corporation lags far behind. Passengers question why a service that prides itself on being “for the people” fails to adopt basic digital conveniences that even small vendors now offer.
Authorities’ Hollow Promises
Despite repeated complaints, transport officials have only given vague assurances about “looking into the matter.” With no clear timeline for introducing digital payments, commuters are left wondering when their grievances will finally be addressed.
As Pune moves forward in the digital age, its public transport system remains stuck in the past. Until real changes are made, passengers will continue to face unnecessary hurdles—proving that progress isn’t just about buses on the road, but
