Viral Cab Video Sparks Debate — Driver Refuses AC Because Passenger Wore Sweater
A video of a cab driver refusing to switch on AC because passenger was wearing a sweater sparks widespread debate over passenger rights and driver discretion.
Pune, 26 November 2025: A video circulating widely on social media has sparked a heated discussion after a cab driver reportedly refused to switch on the air conditioner, claiming the passenger did not need it because he was already wearing a sweater and a winter cap. The clip shows the rider repeatedly requesting that the AC be turned on, arguing that he has paid for an AC ride and is entitled to basic comfort. The driver, however, insists that the passenger’s warm clothing means the cooling is unnecessary and even suggests that the rider should shift to the front seat if he feels uncomfortable.
During the exchange, the passenger is seen attempting to file a complaint through the cab-booking app. In response, the driver states that he too will record the interaction as evidence. The brief dispute, though trivial on the surface, quickly went viral and sparked thousands of comments online.
The video has split public opinion. Many viewers sympathise with the passenger, stating that AC is included in the fare and cannot be denied based on what someone is wearing. They argue that customers paying for AC rides should not have to negotiate for amenities that are already part of the service. Others defend the driver’s stance, saying that operating AC constantly can be physically taxing for drivers and also impacts fuel consumption. Some users remarked that if a passenger feels cold, extra layers of clothing can be removed, but a driver has no such flexibility while working long shifts.
A different section of users focused on the environmental argument, questioning whether AC use is necessary during mild weather. They pointed out that unnecessary cooling increases emissions and fuel use — an important consideration especially in urban areas struggling with pollution and rising temperatures.
The incident has also reignited discussions about ride-hailing service policies. Many believe cab aggregators should specify clear guidelines about when AC must be turned on, whether drivers have discretionary control, and what constitutes a valid passenger complaint. Regular riders argue that ambiguity in service standards often leads to avoidable conflicts and inconsistent experiences.
Some commenters also highlighted the occupational challenges faced by drivers. Long hours on the road, constant temperature changes, and cabin discomfort can affect their health. They suggest that both passengers and platforms should take driver well-being into account while setting expectations for service use. However, critics counter that personal discomfort cannot override customer entitlements for a paid service.
As the debate continues, the video serves as a reminder of the evolving challenges in the gig-economy transport sector. With millions relying on cab services every day, clarity on service rights, mutual respect, and fair working conditions is becoming increasingly essential.
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