IndiGo Sends Pune-Bound Passengers to Hyderabad by Mistake, Airline Faces Fresh Backlash
IndiGo
Passengers expecting to land in Pune were taken to Hyderabad instead, adding to the chaos caused by IndiGo’s ongoing nationwide cancellations and operational disruptions.
Pune / Hyderabad, December 05, 2025 – IndiGo passengers who boarded a flight expecting to land in Pune were shocked to find themselves in Hyderabad after the aircraft was diverted without clear communication. The unexpected landing has triggered outrage among travellers already frustrated with the airline’s widespread disruptions over the past several days. The incident comes at a time when IndiGo is facing severe criticism for hundreds of cancellations, delays and last-minute schedule changes nationwide.
According to passengers, the flight operated normally until the descent, when it became clear they were not landing in Pune. Many said they were informed only after touchdown that the aircraft had been diverted to Hyderabad. Confused and angry, several travellers questioned how a flight meant for Pune could end up in a completely different city without proper notice. Some were left stranded for hours, trying to arrange onward travel on their own.
The diversion has added to the mounting frustration surrounding IndiGo’s ongoing operational crisis. The airline has cancelled large numbers of flights from major cities including Pune, Bengaluru, Delhi and Hyderabad. Travellers say they have struggled with sudden changes, lack of staff support and limited information from the airline’s end. The situation has pushed many flyers to switch travel plans or book from alternative airports to avoid last-minute chaos.
Industry observers suggest the airline is currently dealing with multiple pressure points, including crew shortages and new duty-time regulations that have disrupted roster planning. IndiGo has acknowledged the challenges publicly, saying they are working to stabilise operations, but passengers continue to report long queues, repeated delays and inconsistent updates.
For those affected by the Pune–Hyderabad diversion, the experience has been particularly upsetting. Several passengers missed meetings, events and connecting travel. Some described the incident as avoidable and criticised the airline for not offering clear guidance or quick arrangements for onward travel to Pune. Others demanded refunds or compensation, arguing that such errors go beyond normal operational disruptions.
Travel agencies in Pune report a spike in calls from nervous customers seeking reassurance before booking flights this month. Many are opting for alternative carriers or choosing to travel via Mumbai instead, hoping to avoid the risk of diversions or cancellations. The confidence gap is widening at a time when holiday travel usually peaks.
Despite issuing repeated statements about recovery efforts, IndiGo is under increasing pressure to demonstrate stability. Flyers want timely communication, predictable schedules and transparency if diversions or cancellations become unavoidable. The Pune–Hyderabad mislanding incident has now become symbolic of the larger operational strain the airline is facing.
As authorities and aviation experts monitor the situation, passengers are being advised to check flight status frequently, arrive early at airports and be prepared for sudden changes. For now, IndiGo’s service inconsistencies continue to disrupt travel across the country, and the airline faces the task of rebuilding trust.
