Chaos at Pune Airport as Multiple IndiGo Flights Get Cancelled; Passengers Demand DGCA Action
Pune Airport
Sudden IndiGo flight cancellations at Pune Airport left hundreds stranded with no clear communication. Angry passengers demand refunds, rebooking support and strict DGCA action.
Pune, December 03, 2025 – Travellers at Pune Airport faced a messy and frustrating morning after several IndiGo flights were cancelled without proper communication. Passengers arrived on time, expecting regular departures, only to learn that their flights were first delayed and then quietly cancelled. Many said they received no messages from the airline and only learned about the cancellations after reaching the terminal. The confusion triggered long queues, heated arguments and panic among those who needed to travel for work, family commitments or connecting flights.
Several passengers took to social media to share their experiences, saying the airline staff gave mixed responses and could not provide clear reasons for the cancellations. Some said they waited for hours before being told to return home. Others claimed the flight status was shown as delayed right until the last minute, creating even more disappointment when cancellations were finally announced. Travellers described the situation as one of the worst instances of airline mismanagement they had seen in recent months.
Under DGCA rules, any passenger affected by a cancellation is entitled to a full refund or an alternate flight at no extra cost. If the airline fails to inform passengers at least 24 hours in advance, it must also offer compensation in specific cases. Despite these rules, many passengers at Pune Airport said they were not offered refunds or alternative travel options immediately. Some even claimed the staff avoided answering questions about refunds, leaving them unsure of their next steps. This has intensified calls for the DGCA to intervene and take strict action against IndiGo for mishandling the situation.
The incident adds to broader concerns about rising cancellations across major airports in India. Aviation experts say stricter duty-time regulations for pilots, operational issues and weather disruptions have played a role in frequent flight cancellations in recent months. But passengers who experienced the chaos in Pune say these reasons cannot justify the lack of transparency and poor communication. They believe that the airline owes travellers not just a refund but also an explanation.
Families with children, elderly travellers and professionals with urgent travel plans were among the worst affected. Some passengers missed important meetings, visa appointments and connecting flights because they were informed too late. Others struggled to book last-minute tickets on different airlines, as prices soared due to high demand. Many said the experience has shaken their trust in IndiGo’s reliability, especially in peak travel periods.
As the day progressed, more people demanded clear accountability. Travellers urged the DGCA to ensure that IndiGo follows the rulebook and compensates every affected customer. They want the regulator to enforce stronger penalties to prevent airlines from repeating such incidents. With complaints rising, the situation has put India’s aviation sector back in the spotlight and renewed debates about the need for better passenger protection.
Passengers now hope that the DGCA takes quick action so that future travellers don’t have to deal with similar uncertainty. For those stranded in Pune, the cancellations were more than an inconvenience. They were a reminder that reliable communication and fair treatment are essential — and that airlines carry a responsibility that goes beyond selling tickets.
